Refund Policies

We try to be fair and flexible. Please read the policies below for returns, cancellations and rescheduling. If you have questions, call us at (321) 723-8888 or email info@spacecoastdive.com.

Training Courses

We get it, life happens! But we keep our class sizes small, we prepay for boat charters and park entries, and every enrollment carries certification agency costs. Because of that, we have a few "rules of the road."

Using GI Bill® or other VA education benefits? The same refund policy applies to every student. See "Veterans using VA benefits" below.

Course fees: Once you are enrolled and materials are issued, all course fees are non-refundable because of certification agency costs and scheduling.

Completing your course: Your SSI digital eLearning materials never expire. Once they're registered to your MySSI account, you have lifetime access. Once your academic or in-water sessions begin, SSI Training Standards set strict time limits for finishing your training:

Within 6 months: all required training dives must be completed within six (6) months of your last academic or in-water training session.
Between 6 and 12 months: if more than six months have passed since your last session or since you received an SSI Referral Diver rating, an SSI Professional must do a formal re-evaluation (knowledge review and confined water skill assessment) before taking you on your open water checkout dives.
Beyond 12 months: if more than 12 months pass since your last in-water session, entry-level students must complete a full Scuba Skills Update and retake and pass the Open Water Diver final exam before finishing open water training.

eLearning & Digital Materials: Once your SSI digital materials are issued to your account, that portion of the fee is non-refundable. It's a digital asset you keep for life.

Rescheduling: If you need to move your dates, let us know as early as you can. That way we can offer your spot to another diver.

More than 72 hours' notice: $25 rescheduling fee per session.
Less than 72 hours' notice: $50 rescheduling fee per session.

Feeling sick? If you wake up with a head cold or ear issues, please don't try to dive. Trying to equalize with a cold is unsafe. Call us right away, because we'd much rather reschedule.

No-Shows: If you don't attend without giving us notice, you forfeit all fees.

Weather, Safety & Schedule Changes: If we have to cancel because of unsafe weather or boat cancellations, we'll work with you to reschedule at no additional cost. Your safety is our #1 priority! We work hard to keep the schedule as planned, but it can change because of unforeseen circumstances like weather, pool closures, medical emergencies or boat cancellations. Courses need at least 3 students. If fewer than 3 students are enrolled one week before the start date, we may reschedule you to a later date.

Transfers: If you relocate, we can help transfer your digital materials to another dive center.

Veterans using VA benefits

Veterans and eligible dependents follow the same refund policy as all students: course fees are non-refundable once you are enrolled and materials are issued, no-shows forfeit all fees, and courses we cancel or reschedule are moved to a later date at no additional cost. We don't bill VA, and VA doesn't pay us. You pay for your course like any other student, and when you finish we give you a paid, itemized invoice and your SSI certification to use with your VA reimbursement claim (VA Form 22-10272 for an approved preparatory course; VA Form 22-0803 for a licensing or certification test fee). VA decides eligibility and reimbursement; we can't guarantee reimbursement. Questions? Email info@spacecoastdive.com.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at https://www.benefits.va.gov/gibill.

Dive Charters

If we cancel (weather or mechanical issues): you get a full refund or credit.
If you cancel:
- 48+ hours before departure: reschedule only (no refund).
- Less than 48 hours before departure: no refund or reschedule.
No-shows: no refund or reschedule.
No refunds are given for seasickness, late arrival or visibility issues.

Travel & Dive Trips

Please also check the specific terms attached to your trip booking or flyer.

Deposits are non-refundable. Final payments are due on specific dates, and your trip invoice lists the exact due dates. If you pay late, you may lose your spot and any money already paid.
If you cancel: standard cancellation fees apply to all trips unless your trip flyer says otherwise.
- 120+ days before departure: refund minus administrative fees and non-refundable deposits.
- 90–119 days before departure: you forfeit the deposit, and the rest of the balance is fully refundable.
- 60–89 days before departure: 50% of the total trip cost is non-refundable.
- Less than 60 days before departure: 100% non-refundable. No refunds for any reason.
No-shows: If you miss the boat or flight, or arrive late, no refund will be issued.
If we must cancel because of "Acts of God" (weather, pandemics, political unrest), we'll pursue refunds from our vendors (resorts and liveaboards) for you. We aren't responsible for costs that can't be recovered.
Trip insurance: We strongly recommend Trip Cancellation & Interruption Insurance (for example DAN, DiveAssure or World Nomad). It protects you if you must cancel because of illness (including COVID-19), injury or a family emergency.
Claims: Any refund claim must reach us in writing no later than 14 days after you return.

Retail Products & Gear Returns

Unused items: Return within 14 days, with the original packaging and receipt, for a full refund to your original payment method. Without a receipt, we'll issue store credit for the original purchase price.
Pool-tested items: Exchange only, for equal value.
Used items: We can't accept returns or exchanges on items used in fresh or salt water.

Questions?

We're always happy to talk through your options. Call us at (321) 723-8888, email info@spacecoastdive.com, or visit us at 4651 Babcock Street NE, Palm Bay, FL 32905.

Space Coast Dive Center · spacecoastdivecenter.com