Refund Policies

We strive to be fair and flexible. Please review our policies below regarding returns and cancellations.

Retail Products

• Unused Items: Return within 14 days with original packaging and receipt for a full refund via the original payment method. (Store credit issued without receipt).

• Pool-Tested Items: Eligible for exchange only (equal value).

• Used Items: We cannot accept returns or exchanges on items used in fresh or saltwater.

Training Courses

• Non-Refundable: Once enrolled and materials are issued, course fees are non-refundable due to certification agency costs and scheduling.

• Rescheduling: You may reschedule within 6 months of the start date. A rescheduling fee may apply to cover instructor, pool, or boat costs.

• No-Shows: Failure to attend without notice results in forfeiture of all fees.

• Transfers: If you relocate, we can assist in transferring your digital materials to another center.

Dive Charters

• If We Cancel: (Weather/Mechanical): Full refund or credit.

• If You Cancel:

  • 48+ Hours Prior: 100% Refund.

  • 24–48 Hours Prior: 50% Refund (or credit).

  • < 24 Hours / No-Show: No Refund.

• Note: No refunds are given for seasickness, late arrival, or visibility issues.

Travel & Trips

• Terms and Conditions General Terms

• Please refer to the specific terms attached to your trip booking.